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Enchanted Silver, a GPD Company :: Help Center
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Help Center

FAQ
Do I have to pay sales tax?

Sales tax of 7.325% will be added to your order only if your package is being shipped to Missouri. Otherwise, no sales tax applies.

What shipping options are available?

We use the USPS shipping and offer several options for both domestic and international shipments. Please CLICK HERE to be taken to the “Shipping” section of our Help area.

Do you provide engraving services?

Not at this time.

Is this real sterling silver, and are the gemstones genuine?

All items are 925 sterling silver unless otherwise noted in the description (extremely rare). The gemstones are either genuine or synthetic/man made; this will be disclosed in each item’s description.

Will the silver tarnish, and can you provide any maintenance/care tips?

For a full discussion of this topic, please CLICK HERE to be taken to the “Jewelry Care” section of our Help area.

Can you adjust the size of a piece for me or provide custom designs?

No, we do not modify any pieces.

Do you have a paper catalog?

No, the catalog of items in this web site is our only catalog

Is everything you sell new?

Yes, everything we sell is brand new and our inventory/shipping area is a smoke-free environment!

What happens if I need to return the item I purchase?

Our goal is to make you a return customer, so we are very easygoing about returns. Please CLICK HERE to view our Policies, which includes a discussion regarding returns.
 

   

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